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Refund & cancellation policy

Cancel whenever you need to

Go to Account, then select Manage subscription. This opens Stripe’s customer portal, where cancellation is available without an email or support ticket. Cancellation takes effect at the end of the current paid period.

Unused subscription credits

Within 30 days after cancellation, you may request a pro-rated refund for unused subscription credits. One-time credit packs and unlock bundles never expire; unused credits from them are refundable within 30 days of purchase, as described below.

Platform failures

If a billed generation fails, times out, or cannot be completed after retries because of a platform failure, Sculptly automatically refunds the credits charged for that exact job attempt. You do not need to file a ticket, and this refund does not consume any manual-refund allowance.

Print-ready export guarantee

A paid STL, OBJ or 3MF export is sold as a closed solid that slices. If it will not slice in Bambu Studio, Cura or PrusaSlicer, email support@sculptly3d.com within 30 days of buying it with the slicer's error, and we refund that export in full. Before you pay, the export panel runs the same repair on your model and shows you the result; a model it cannot close is not offered for sale.

What is not a platform failure

Results that do not match a subjective creative expectation are not necessarily failures. The known limitations around hidden surfaces, watertightness, pixel-art hard edges, and detailed mechanical geometry are described before generation and in our FAQ.

Contact

For a qualifying unused-credit refund, use the contact form within the 30-day window, giving the email on the account. If you would rather write from your own mail client, or the form fails, support@sculptly3d.com reaches the same person and counts as the same request.

Unused credit refunds

Within 30 days of buying a one-time credit pack or an "Unlock this model + generations" bundle ($4.99, $6.99 or $9.99), you can ask for the credits you have not used to be refunded. Email support@sculptly3d.com from the email on your account, and the unused portion is refunded to your original payment method. Refunding a bundle also revokes the export unlock for that model and removes the unspent credits that purchase gave you. Credits you have already spent on generations are not returned, except that a failed generation is always refunded automatically, as above.