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Two business days. Sculptly is built and run by one person and is still in private beta. Every message here is read by that person and answered within two business days — often the same day, but there is no overnight or weekend support desk behind this form.
If this form errors out, use the feedback button. The button in the bottom-right corner of every page reaches the same inbox, and it takes an optional address to reply to. It is the most reliable way to reach us today.
Questions about credits, refunds, file formats and export targets are already answered on the FAQ and pricing pages — worth a look before you wait on a reply.